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Something not working, a connector that stays empty, a question about a plan: write to us and a person answers. There is no ticket queue and no first level.

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Write to us

We answer in English or German, usually within one working day.

Before you write

Two answers cover most of what reaches us.

The connector shows no tools, or not the new ones.: MCP clients cache the tool list when they connect, and we cannot push an update. After connecting a system, refresh the tool list in your client, or remove the connector and add it again. If the list is still empty, your member group was not granted access to a server yet. A workspace owner grants that in the web app.
A field comes back masked.: That is a workspace rule, applied on our side before the result reaches the model. There is no unmasked variant to ask the model for. A workspace owner can change the rule per connection.

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